Browser detail logging problems
Logging detailed web browser activity depends on several interlocking components. Because the mechanisms of these changes over time with version updates, RescueTime requires coordination with them. If you do not see your browser time broken down by website correctly, please do the following, and after each step, check whether the issue has been resolved:
- Try quitting and restarting both RescueTime and the browser.
- Make sure that Collect window and document titles is selected in your Privacy Settings.
- If you are on Mac OS/X, make sure you have granted RescueTime Accessibility in the OS Security & Privacy settings.
- Make sure you are running the latest version of RescueTime. Download RescueTime here: www.rescuetime.com/get_rescuetime
- Make sure that you are signed into the Firefox extension with the same email address as the desktop application.
- On Windows, the application must be installed in administrator mode. If you have not done this previously, please reinstall in admin mode. To do this, find the location of the installer, right-click on it, and choose Run as Administrator.
- Make sure that you are using the latest version of your browser by checking for updates in the browser menu. Developer or beta versions of browsers may not be compatible with RescueTime.