RescueTime is not recognizing individual websites in Google Chrome

If you are running Mojave or higher on Mac OS X and RescueTime is not recognizing individual websites in Google Chrome, here are the steps you can follow to get tracking back.

Go to your Automation settings and make sure that the checkbox next to Google Chrome, under RescueTime, is checked. 

  1. Click the Apple symbol in your OS X menu bar and open System Preferences
  2. Choose Security & Privacy
  3. Scroll down to the Automation section on the left. 

  4. Make sure Google Chrome under the RescueTime is checked. If it is not checked, click the lock at the bottom of the modal window to make changes. Once you click the lock, you'll be prompted to enter your computer username and password. Make sure you click the log again to save the changes. 
  5. Restart RescueTime. 

If Google Chrome is checked, restart RescueTime and Google Chrome. To quit the application click on the icon on the menu bar and select Quit RescueTime from the menu. Open RescueTime back up by going to your Applications folder. You'll then be able to verify if the issue has been solved by opening your browser and visiting a few sites. Free users need to wait about 30 minutes to confirm. 

Reach to support@rescuetime.com if these troubleshooting steps have not solved the issue. 

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