RescueTime is not recognizing individual websites in Google Chrome

If you are running Mojave or higher on Mac OS X and RescueTime is not recognizing individual websites in Google Chrome, this is typically due to the security and privacy settings on your computer. The following steps will ensure that RescueTime is logging all the details of your activity.

Go to your Automation settings and make sure that the checkbox next to Google Chrome—under RescueTime—is checked. 

  1. Click the Apple symbol in your OS X menu bar and open System Preferences
  2. Choose Security & Privacy
  3. Scroll down until you find Automation on the left
  4. Make sure the box next to Google Chrome under RescueTime is checked. If it is not checked, click the lock at the bottom of the modal window to make changes. Once you click the lock, you'll be prompted to enter your computer username and password or use your Touch ID. After checking the Google Chrome box, make sure you click the lock again to save your changes. 
  5. Restart RescueTime. 

If Google Chrome is checked, restart both RescueTime and Google Chrome. To quit the application click on the RescueTime icon in the Menu Bar and select Quit RescueTime from the menu. Restart RescueTime by clicking on the app in your Applications folder or from the Launchpad. Verify if the issue has been solved by opening your browser and visiting a few sites—keep in mind that free users will need to wait about 30 minutes to confirm that RescueTime is logging individual sites in Chrome.

Please get in touch with us if these troubleshooting steps have not solved the issue. 

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