Troubleshooting macOS Installation

If the RescueTime installer fails or won't open on macOS, it's usually one of two things: where the installer is running from, or a security setting blocking it.

Installer Fails or Won't Run

Run the installer from local storage

This error usually happens when you try to run the installer directly from cloud or network storage, such as iCloud Drive, Dropbox, or OneDrive.

Move the installer file to a local folder on your Mac, such as your Downloads folder or Desktop, and run it from there.


macOS Blocks the Installer

Allow apps from identified developers

If macOS won't let you open the installer, it may be because your Mac isn't allowing apps downloaded from outside the App Store. This setting is enabled by default, but can be changed in your System Settings.

1

Open System Settings → Privacy & Security.

2

Scroll down to the Security section.

3

Make sure App Store and identified developers is selected.

💡 After installing. macOS will show a security prompt the first time you open RescueTime. Click Open to continue. The Assistant will then ask you to sign in: click Sign In to be taken to the RescueTime website, sign in to your account, then click Activate Assistant.

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