Android - Troubleshooting time tracking

If you have "Track Apps" enabled, RescueTime will track your time spent in apps. It may take a few minutes to upload the time logs to RescueTime's servers. This means you will not see time instantly. 

There are some situations that may delay or prevent time sync:

  • No network connection
  • Low battery
  • Device reboot or upgrade
  • RescueTime on low priority queue due to heavy system load or infrequent usage

If you notice a long time has gone by with no time reported from your Android device, open the RescueTime for Android app. Then pull down on the main screen to refresh, or go to the 3-dots menu at the top of the screen and select "Refresh". This will force a sync of your data up to the RescueTime servers. 

Even when time sync is delayed, data will not be lost. The app will send backlogged data as soon as it is able. 

Android 8 (Oreo) and 9 (Pie) have features that intelligently prioritize applications based on how recently the user has interacted with them. This means that if you go for a long time without opening RescueTime, the Android OS may not allow data syncs to happen for long periods of time. RescueTime respects Android power saving features, so a low system battery can slow down syncs as well. 

You can keep your data fresher by using RescueTime's Persistent Notification (activated from the Settings tab). It's also good to open the RescueTime app once a week or so. This will ensure that your tracking keeps happening even after reboots and upgrades. 

If all of that fails and you still don't see time tracked, file a Troubleshooting Report via the RescueTime Settings page. This will put you in touch with our expert support staff who can help you diagnose the problem.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us