No Data Showing in Your Reports
If your dashboard or reports are showing no time logged, there are two common causes.
Work through both checks below, and you should be tracking time again quickly.
Make sure RescueTime is running
RescueTime only tracks time when the desktop app is running. Look for the RescueTime icon:
macOS
Look for the RescueTime icon in the menu bar in the top-right corner of your screen.
Windows
Look for the RescueTime icon in the system tray in the bottom-right corner of your screen. If you don't see it, click the arrow to show hidden icons; Windows sometimes moves it there automatically.
If the icon isn't visible on either platform, RescueTime isn't running. Download and install the app if you haven't already, or open it from your Applications folder (macOS) or Start menu (Windows).
💡 Data takes a moment to appear. On paid plans, new activity shows up within a few minutes. For free Lite accounts, it can take up to 30 minutes.
Make sure you're logged in to the right account
If RescueTime is running but you're still not seeing data, you may have two RescueTime accounts, and the app is logged into the wrong one. This is more common than it sounds: it can happen if you signed up twice with different email addresses.
To check which account the app is connected to, open the Assistant, click the gear icon, and select Settings. Your connected account email is shown in the General tab.
If it's the wrong account, you can switch in two ways:
From Settings
In the General tab, click Sign Out, then sign back in with the correct account.
From the menu bar or system tray
Right-click the RescueTime icon and choose Log Out, then sign back in with the correct account.
Not sure which account has your data? Open the Assistant, click the gear icon, and choose Help. From there you can send your account information to our support team and they can help you identify which account is tracking.
If both checks pass and you're still not seeing data, try these steps:
Quit and restart RescueTime. Right-click the icon in your menu bar or system tray and choose Quit, then reopen the app.
Check that you're running the latest version. In Settings, click Check for updates. See How to Update RescueTime for more details.
If you're not seeing website data specifically (rather than all data), see Websites Not Showing in Your Reports for browser-specific troubleshooting.