iOS FAQ

IMPORTANT
10/26/2018: We're sorry to report that RescueTime for iOS has been temporarily removed from the App Store. We're currently working with Apple, and hoping that the app will be back in the App Store in the next coming weeks.

Why is RescueTime for iOS not tracking my mobile data?

If you're not seeing mobile data reports, please be sure to check the following:

1
Confirm that your Location is set to ON. Navigate to Settings and make sure there is a checkmark next to Location. If you don't see a checkmark next to Location tap on the Location table cell to find instructions to enable access.
2
Check that Log Device Use is enabled. You can confirm by also navigating to the Settings page.
3
Although Notifications aren't required for logging data, they're required for syncing. Unless you pull-to-refresh on the Dashboard you won't see mobile time logged. Unless the data is synced to the server and back again. 
4
Make sure that RescueTime for iOS is running in the background. Press the home button on your iOS device to see if the app is indeed running in the background.
5
Do you have a passcode, FaceID or TouchID set on your device? RescueTime for iOS requires a passcode, TouchID or FaceID to be enabled for mobile time tracking due to limitations placed on us by iOS.

Does RescueTime for iOS need to be in the background to track my mobile time?

Yes. RescueTime for iOS must be running in the background to track your mobile time. You can press the home button and leave it in the background. However, you cannot completely force quit the app.

RescueTime for iOS is reporting mobile data but not activity details

Yes, this is the expected behavior. The lack of activity details is due to Apple's restrictions. It's currently not possible to create apps that measure usage or provide website details. If it changes in the future, we'll be sure to offer this feature. 

What are the differences between RescueTime for iOS and Screen Time?

Apple's Screen Time feature can provide you with activity specific durations for specific apps and websites. RescueTime for iOS is limited to showing total device usage. This is a limitation placed on us by iOS. The data in Screen Time is available exclusively to Apple and we are unable to access it.

You can run RescueTime for iOS as well as Screen Time. In fact, we recommend that you used both. The main benefit of using RescueTime for iOS in conjunction with Apple's Screentime is that you'll see your mobile time integrated with your Desktop usage on your RescueTime Dashboard. It gives you a more holistic overview of where you spend your time. 

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